Question 1

What is iForce and how can it help my business?

Accepted Answer

iForce is a sales force automation (SFA) and distribution management (DMS) platform built for FMCG and distribution field teams. It connects mobile order capture, route and visit discipline, distributor execution, and live managerial dashboards - so you see visits, orders, stock, and collections as they happen instead of waiting on end-of-day spreadsheets.

Question 2

How long does it take to set up iForce?

Accepted Answer

Most teams get a tenant provisioned in seconds, then complete base configuration within hours. Typical business setup takes 1–3 days, with go-live commonly in 2–6 weeks depending on outlet master data, integrations, and training scope. Our implementation team guides data migration, user onboarding, and workflow customization.

Question 3

Do I need any special hardware or equipment?

Accepted Answer

No special hardware is required. Field reps use standard Android or iOS smartphones; managers use any modern web browser. GPS-capable devices are recommended for visit verification, geo-fencing, and route tracking.

Question 4

Can iForce work offline?

Accepted Answer

Yes. The mobile app is offline-first: reps can log visits, capture sales orders, and collect field data without signal, then sync automatically when connectivity returns - critical for territories with uneven network coverage.

Question 5

What kind of reports and analytics does iForce provide?

Accepted Answer

iForce includes role-based dashboards and reports that already cover live sales, visit completion, territory coverage, order trends, and rep productivity. Branded PDF documents can also be aligned to your operational formats.

Question 6

Can iForce integrate with our existing systems?

Accepted Answer

Yes. iForce Connect supports ERP and related system integrations so finance, inventory, and field sales stay aligned. Our team helps configure integrations for your stack, including common FMCG distribution workflows.

Question 7

Does iForce support local tax and fiscal invoice prints?

Accepted Answer

Yes. iForce supports tax-aligned invoice and receipt prints so field and distributor documents stay audit-ready for your market's compliance rules - including Sri Lanka and other local fiscal formats. PDF layouts can also be customized to your brand.

Question 8

How does outlet duplicate validation work?

Accepted Answer

When reps create outlets, iForce checks name and GPS proximity against existing master data to block near-duplicates before they pollute territories and reports - keeping coverage and analytics trustworthy.

Question 9

How is iForce priced?

Accepted Answer

iForce uses a per-user subscription model with tiers based on modules and team size - from growing field teams to enterprise rollouts. Contact sales for a customized quote aligned to your routes, distributors, and integration needs.

Question 10

Is there a free trial available?

Accepted Answer

We offer a guided evaluation path so your team can assess iForce with real workflows before committing. Book a demo and ask sales about trial access for your use case - no obligation to buy.

Question 11

Are there any setup or hidden fees?

Accepted Answer

We quote transparently. Core implementation and training are included in onboarding discussions. Additional deep customization or complex ERP work may be scoped separately and is always communicated before work starts.

Question 12

What kind of customer support do you offer?

Accepted Answer

Prologics IT Solutions provides multi-channel support in English (phone, email, and scheduled calls). Our team is based in Colombo and works with customers across time zones. Enterprise customers can access dedicated account management and priority response paths.

Question 13

How secure is my data with iForce?

Accepted Answer

Data is encrypted in transit and at rest on enterprise-grade cloud infrastructure, with regular backups and access controls. Security practices follow industry standards for business SaaS used by manufacturers and distributors.

Question 14

Can I export my data if I decide to leave?

Accepted Answer

Yes - you own your data. We provide export options in standard formats (such as CSV, Excel, or JSON) for contacts, orders, visit logs, and reports so you are never locked in.

iForce FAQ for field sales and distribution teams

1Getting Started

2Features & Capabilities

3Pricing & Plans

4Support & Security

Still have questions?